Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, resources, and related services offered through showcasenu. The services focus on professional studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers one-time course purchases, subscription access to ongoing resources, and any bundled materials provided in digital format. It does not extend to physical goods or third-party services accessed through external links.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate. Customers outside the UK may be subject to additional import duties or local taxes upon purchase, though showcasenu does not collect these. No hidden fees apply to standard transactions. Subscription renewals occur automatically at the advertised rate unless cancelled in advance. Promotional discounts are applied at checkout and do not affect the base price for future renewals.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards, PayPal, and bank transfers where available. All transactions are processed through secure third-party gateways that comply with UK data protection standards. Authorisation occurs immediately upon submission, with funds held pending confirmation. showcasenu uses encryption and tokenisation to protect card details and does not store full payment information on its systems. Customers receive email confirmation once payment clears.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when the customer completes the checkout process and receives an order confirmation email from showcasenu. This email details the purchased course or subscription, access instructions, and total amount paid. Access to digital content begins upon confirmation for most products, creating an immediate binding agreement under UK consumer law. Bookings for live sessions or custom resources require separate written acceptance before activation.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase for distance contracts. This allows cancellation without reason, provided digital content has not been accessed or downloaded. For subscriptions, cancellation can occur at any time via the account portal, stopping future renewals but not refunding prior periods. Courses involving live elements may have shorter notice requirements specified at purchase.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period if no substantial access has occurred. Digital content that has been streamed, downloaded, or viewed beyond a preview is non-refundable. Subscriptions are non-refundable for partial periods once access begins. Promotional offers, gift purchases, and customised resources are excluded from refunds. Eligibility excludes cases of misuse or violation of terms of service.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with the order number, purchase date, customer name, and reason for the request. Include any relevant account details. Requests must be submitted in writing via email or the contact form on the site. showcasenu acknowledges receipt within two business days and may request additional verification such as proof of identity.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, the request undergoes review against eligibility criteria. Approval or rejection occurs within 10 business days, with notification sent by email. Rejected requests include an explanation and any options for appeal. Approved refunds proceed to processing without further customer action required.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds return to the original payment method used. Processing takes up to 14 business days after approval, though credit card refunds may appear sooner depending on the issuer. Bank transfers follow standard clearing times. Customers receive confirmation once the refund issues.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses grant immediate access upon purchase, limiting refunds to cases where content remains unopened. Subscriptions auto-renew monthly or annually and require cancellation at least 48 hours before renewal to avoid charges. Promotional bundles are treated as single purchases with refunds assessed on the full amount if eligible. Live workshops follow separate terms disclosed at booking.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments trigger an automatic retry and notification. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraud leads to immediate order hold and reporting to authorities where required under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy respects all rights under the Consumer Rights Act 2015, UK GDPR, and the Consumer Contracts Regulations. Nothing herein excludes liability for faulty digital content or breaches of statutory guarantees. Customers retain rights to remedies for misrepresentation or non-conforming services regardless of this policy.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the contact form or email [email protected]. Address correspondence to Suite 18, 2nd Floor, Building 6, Hercules Way, Warner Bros Studios Leavesden, Watford, WD25 7GS or call +44 (0)20 3427 4400. showcasenu may update this policy with notice on the website. Continued use after changes constitutes acceptance. The current version remains effective from the last-updated date stated above.